Cancellation & Refund Policy

We want you to feel safe booking a consultation. If you cancel before your session begins, you are entitled to a full refund. The refund is processed within 7 days of your cancellation request.

If you cannot attend, you do not have to cancel — you can ask us to move your consultation to another slot instead. Rescheduling is free.

If we are unable to take your consultation for any reason on our side, you may choose either a new slot at no extra cost, or a full refund within 7 days. The choice is yours.

1. Message us on WhatsApp at +91 93060 09161, or email sahilyadavy251@gmail.com.
2. Share your name, the booking date and your payment reference or screenshot.
3. We confirm the cancellation and start the refund.

Refunds are made to the same payment method that you used — the original UPI account, card or bank account — through our payment partner Razorpay. We process the refund within 7 days of your request. Depending on your bank, it may then take a few more working days to appear in your account.

• If the consultation has already been completed.
• If you do not join the call or chat at the agreed time, do not inform us, and the slot is treated as a no-show.
• If the booking was misused, or involved abusive, threatening or unlawful behaviour.

If you are unhappy with anything, please tell us first at sahilyadavy251@gmail.com or on WhatsApp at +91 93060 09161 — we will always try to make it right.

Nothing in this policy takes away any right or remedy you have under the Consumer Protection Act, 2019 or any other applicable law, including your right to approach a consumer forum.